Re: Addressing the Coronavirus; Caring for our Residents in a Safe and Healthy Environment
Dear residents, family members and friends,
As I am sure each of you are closely following the news and developments related to the Coronavirus, or COVID-19, so are we. Ensuring our residents are cared for in a safe and healthy environment is our first priority.
At this time, we do not have any cases of Coronavirus in our Senior Living communities, and we are working diligently to ensure that continues.
Since this is a quickly developing situation, no one has all the answers. However, we want to assure you that we are paying close attention, that we are prepared and that we are and will continue to do everything possible to safeguard the ongoing health of our residents, associates and visitors.
First, we are limiting access to our community, which is the most important step we can take to safeguard our residents. We understand this will be inconvenient, but it’s imperative we take these measures. In fact, we have been instructed to do so based on a Joint Directors’ Order from the Ohio Department of Health and the Ohio Department of Veteran Services. This Order is supported by direction from the National Center for Assisted Living, American Health Care Association and Governor Mike DeWine’s office.
Effectively immediately, access to our community is limited of one visitor per resident per day.
- In addition, those entering the community must follow these provisions:
- Be screened by our staff for illness and temperature.
- Be logged in.
- NOT have any of the following:
- shortness of breath,
- traveled internationally in the last 14 days,
- traveled to an area where COVID-19 is spreading within the past 14 days, or
- been in close contact with people who have traveled to areas where COVID-19 is
spreading within the past 14 days.
In general, we are strongly discouraging all routine social visits. We understand how important it is to communicate with your loved one, and recommend communication via telephone, email, or video calls (using FaceTime, Skype, Zoom or the like).
Other measures we are taking to limit the risk of exposure include:
- Implementing more stringent cleaning measures, and procurement of additional cleaning and safety supplies.
- Insisting our associates stay home if they have a fever, cough or shortness of breath. And if they get these symptoms while at work, we ask them to let their manager know and then go home.
- Communicating with our food and pharmacy providers in case of quarantine.
- Suspending non-essential airline business travel for our associates and asking them to report any personal airline travel, to reduce the chances of them coming in contact with the virus.
- Reminding everyone that while they may be healthy and at low personal risk (if they were to contract the Coronavirus), the greater risk is that they could become a carrier and hence pass the virus onto to others who are not as healthy and in higher-risk health conditions.
- Launching a COVID-19 webpage on our company’s websites to ensure our associates, residents and family members have a go-to resource for the latest news and company guidance, including steps they must take to prevent the spread of COVID-19. This will in place within days.
Support and questions
We understand that you may have questions about specific situations or need clarification on what this means. For these issues, please feel free to call our community our COVID-19 Hotline at 412- 847-2167 or 1-888-762-0052. They may not be able to answer your question on the spot, but they will be able to capture your question and allow the right person to quickly call you back. New information and direction is coming daily, if not hourly, and we are adjusting with it. We will keep you up to date with how we are working to mitigate these risks and keep your family member safe.
Thank you for your support and cooperation as we work through this difficult situation. It will take all
of us working together to keep all of us safe and well.