When you’re researching your parent’s options for senior living, information overload is all too easy. To gain clarity, check out our answers below to frequently asked questions, or reach out to one of our team members.
How much does it cost?
Pricing is as transparent as we can make it. Find complete pricing online at TheAshford.com/pricing or ask your community representitive for a detailed pricing page.
What is included in my monthly rent?
Standard across all of The Ashford communities are your apartment, full bathroom, walk-in shower, kitchen/kitchenette, personal heating/air conditioning, at least two meals a day, transportation, weekly housekeeping, access to our community laundry room, utilities (electric, water, and gas), WiFi, daily activities, social programming, 24-hour emergency response system and routine maintenance. In some communities cable and three meals a day are included. Reach out to the specific communities to learn more.
What is not included in my monthly rent?
Across all of The Ashford communities phone, medical and personal expenses, and renter’s insurance are not included. In some communities cable and a third meal are not included as well. Reach out to the specific communities to learn more.
What happens if I run out of money?
We know this is a big concern for most middle income seniors and we don’t want you to have to worry about it. So for residents who stay with us for at least one year, we’ll help you apply for Medicaid waiver and will take that as payment. Talk to our staff to learn more!
What transportation is provided?
Rides to scheduled events away from The Ashford (listed in our monthly newsletter) are available. We also provide one ride per month to medical appointments with additional rides available for a nominal fee.
What happens if my needs change?
If a higher level of care becomes needed, your loved one can stay in the same apartment and receive the additional help they require. Just reach out to our Director of Care if you believe more assistance is needed.
What does "level of care" mean, and which level do I need?
This describes the different options available for assisted living. If more help is needed, a higher level of care will be provided. We’ll help you determine the level of care that will ensure a comfortable and safe living sitution. Ask your community for their specific details. For more information, go here to see The Ashford’s Senior Care Services.
How is the food?
Preparing home-style meals that are fresh, tasty, and flavorful is a priority. Meals are served three times a day and can be enjoyed in our inviting community dining room. A variety of options are available to suit each resident’s taste.
What kind of care do you provide?
24/7 medical care is available to our residents for both emergency and non-emergency situations. An individualized care plan is provided so you know exactly how your loved one will be supported. Many seniors find comfort in knowing that services are available if needed.
What can I use to pay my rent?
There are generally seven different options to cover the cost of assisted living including: personal funds, Veterans benefits, Medicaid assistance, insurance plans, selling your home, bridge loans, and reverse mortgages. Ask one of our community managers to learn more about these options.
What are your billing and payment policies?
Bills are sent out on the 25th of every month via the U.S. Postal Service or emailed. You can pay by check in the business office or you can use our online RENTCafé portal for debit cards, credit cards, and automatic bank withdrawal payments.
What is the difference between an assisted living community and a nursing home?
While an assisted living community and a nursing home are both options for senior living, they are quite different.
If your loved one needs intensive medical care, consider choosing a nursing home. Skilled nursing is for seniors who need 24-hour supervision and skilled medical services. A nursing home also serves those who need short-term rehabilitation after a hospital stay or a decline in health.
In contrast, an assisted living community is ideal if your parent needs help taking medication, cooking meals, cleaning the house, bathing, or dressing. At The Ashford, we’ll help you choose the services that best reflect your loved one’s needs. Our community empowers your parent to maintain independence and enjoy a sense of personal freedom and autonomy.
How can my parent pay for assisted living? What options do we have?
In Ohio, most seniors pay for assisted living by themselves or with help from their family. However, if your loved one has an uncertain financial future, you do have options.
Medicare doesn’t cover assisted living expenses. If you go to Medicare’s website, you’ll see that long-term care is not covered by Part A or Part B of Medicare coverage. However, while your loved one won’t find assistance with Medicare, he or she may be eligible for the Assisted Living Waiver through Medicaid.
Will private insurance pay for assisted living?
Unfortunately, private insurance won’t cover assisted living fees. However, be sure to visit our Financial Resources page to read about long-term care insurance.
The Ashford offers affordable assisted living. What is this?
To put it simply, affordable assisted living offers high-quality care for seniors who have limited resources or concerns over their future financial condition. Be sure to visit Why The Ashford? to see how we’ve crafted our communities around your loved one’s needs.
Great question. At The Ashford, our goal is for each resident to enjoy a primary caregiver.
From the foods Mom wants to the activities Mom enjoys, a primary caregiver helps your parent receive individualized attention and a sense of stability. It’s just one way we meet the needs of your loved one as a whole person.
No matter my parent’s needs, what services are automatically included in the monthly rent?
While The Ashford offers several options for senior living, your loved one’s monthly rent automatically includes…
A room with a full bathroom, walk-in shower, and kitchen/kitchenette.
Personal control over heating and air conditioning.
Weekly help with housekeeping.
Access to our community laundry room/laundry services (depending on the package selected).
Utilities such as electricity, water, and gas.
A continental breakfast and evening meal.
All activities and social programming.
A 24-hour emergency response system.
How do I determine if The Ashford can help my loved one?
Unless your loved one has medical conditions that require skilled nursing, The Ashford will support your parent’s independence.
To comprehensively meet your parent’s needs, we’ll assess your loved one and create a personally tailored plan of care. (For more information on our process, visit our Senior Care Services page.)
Whether your loved one is primarily independent or could use some extra assistance, The Ashford has an assisted living option for your parent.
Can my parent bring any furnishings and decorations?
Yes. The Ashford does not provide any furniture for your loved one’s apartment.
Personal belongings can ease your loved one’s transition and introduce his or her unique personality to The Ashford.
Please bring all items when your parent moves in. Our team members are more than happy to help you create a list of items your parent will need.
Does The Ashford allow pets?
Furry friends are welcome at The Ashford!
To ensure Fluffy or Fido can come along, have The Ashford approve your parent’s pet and ensure your loved one pays the one-time deposit required.
What if my loved one needs transportation to the doctor?
At The Ashford, we’re happy to provide medical transportation up to five miles from our communities.
If the doctor is farther away, we can transport your loved one for a small fee.
However, your parent doesn’t need to travel for medical appointments. At The Ashford, your family member can request on-site visits from a doctor, nurse practitioner, or physician assistant for an additional fee.
What is The Ashford’s emergency response system?
Each apartment has a pull chord your loved one can use to signal his or her need for immediate help.
However, our options for senior living also include a wearable pendant. If your parent prefers, he or she can choose an emergency response pendant for an additional fee.
What makes your dining services special?
At The Ashford, we offer a blend of healthy culinary as well as the comfort foods your parent loves. You’ll find that each community provides made-from-scratch meals.
You mention that private dining is an amenity. What is this?
Our private dining rooms hold 10 to 12 people and are completely complimentary.
Be sure to enjoy a special time with your loved one—gather with family for Mom’s birthday, or hold a special reunion for Dad’s friends.
Headquartered in Columbus, Ohio, Wallick Communities owns and operates The Ashford and has served seniors for over 30 years.
The Ashford represents Wallick Communities’ vision for offering affordable assisted living. Our mission is to help seniors with limited resources or financial worries experience quality care in a beautiful living environment.
How do you hire the right team members to care for my mom or dad?
At The Ashford, our leadership’s core values drive our mission…and impact how we hire the right people.
Our goal is for team members to have a compassionate heart, a great attitude, and past experience providing care.
Have More Questions?
The Ashford’s team of professionals specialize in helping you select the best living space based on your needs. Call or visit us today to speak with one of our team members.
COVID-19 Safety For Our Residents, Staff and Visitors
Communities screen guests who enter the building and will limit visitor access based on health symptoms and geographical hot spots.
All associates are tested every two weeks for COVID-19.
Masks are required at all-times by associates, residents, and visitors.
Enhanced sanitation and/or disinfection protocols in place.